Contact Season Effects Customer Support

We’re always working on improving our app and making sure our users have the best experience possible. If you run into any issues while using Season Effects or have a suggestion for improvement, don’t hesitate to send us a message! :)
Email Us - [email protected]

The effect is not activated.

By default, when you successfully create a effect, it is activated. Please click on the toggle button to activate it.

Loading time

Our server is placed in US, therefore, there might be a delay in loading time for users who are far from US.

You set some display configuration

Effect might not show up because you have set some advanced configurations that hide the effect in some specific cases, such as: only display on some pages, only show on desktop/mobile, country filter, source filter, schedule display.
Please re-check the effect configuration to see whether there are some limit options enabled.

You use more than one app to create a effect

There might have a conflict between apps with the same function.
So if you are using different apps to create multiple effects, we recommend using only one at a time.

Others

If you have checked all the above causes and tried all solutions, but Effect is still not showing up on your store; you can reach out to our support team at [email protected]. We will answer your ticket as soon as possible.

The App use Script Manager to integrate the JavaScript into your storefront. The app does not create, edit or delete any item in your store. After Uninstalling the app, Script automaticaly will remove from your storefront.
The App store all your uploaded images into our server. We removing all filese when you uninstalling the app.